How to handle a voicemail visitor

What is the voicemail system, and how does it work?

1. A resident will call (888) 267-6690, or a specified number for your community.

• If they are calling from a number in their profile, the system will ask them to enter their pin, followed by the pound sign. #
• If they are not calling from a recognized number, the message will ask them to enter a 10-digit number from their profile, then press the pound sign. #

2. Leave a message with the visitor’s full name, date, and time of arrival.
3. Press 1 if finished.
4. Press 2 if they want to record another.
5. Hang up when done.

Note: The voicemail PIN cannot start with a 0; the resident will get an error.

What happens once a resident leaves a voicemail?

Desktop App

1. Click the green button that says voicemails available.
2. This will pop up the visitor screen and start playing the message.
3. Enter the details of the visit and click Save.

Or

1. There will also be a new Visitor Name listed as Voicemail, Voicemail.
2. Double-click the Voicemail, Voicemail.
3. This will pop up the visitor screen and start playing the message.
4. Enter the details of the visit and click Save.
5. Once you update the details of the visitor, the “Voicemails Available” goes away.

Web Portal

1. The red button on the top right will tell you if you have a new voicemail

2. Click the red button.
3. Listen to the voicemail.
4. Click Add Visitor.
5. Click Next if you have more voicemails to enter.