I am getting a "purple !" (Java Error) in TEKControl

I am getting a "purple !" (Java Error) in TEKControl

I am getting a "purple !" when trying to do something in TEKControl.

This is a Java error. Typically, something is not set up correctly in the customer account.  A default or required field is not set.

1. I am getting the error when going to the profile settings in the host portal.
   • Check to make sure "Residential" is checked under Admin/General Admin/General Site Settings. 
2. Be sure the "Enable EPass" box is checked in the Host Settings/Host Account on the General tab.
   • 

If you can't get past the error, please open a support ticket: https://tekwavesolutionssupport.zendesk.com/