There was an automatic Windows update that was release the week of March 9, 2021. This update is causing a blue screen when trying to print passes.
Below are the instructions on how to fix the issue. Of course you can reach out to us and we can walk you through it.
How to fix win32kfull.sys BSOD after March 2021 update
The fix for BSOD is simply rolling back to an earlier restore point on the PC or uninstall the update manually. To uninstall the update, follow these steps:
- Open Settings > Update & Security > Windows Update.
- Click on ‘View Update History’
- Click on ‘Uninstall updates’ link.
- Locate the update and click on ‘Uninstall’.
If you’re unable to uninstall the patch via Control Panel, you can also use the following Command Prompt or PowerShell command to remove the patch manually:
wusa /uninstall /kb:[id]
In the above command, you would need to replace the KB ID with the one that you wish to uninstall.
If you’re on v2004 or 20H2, the command would be wusa /uninstall /kb:5000802. For version 1909/1903, the command is wusa /uninstall /kb:5000808.