I am getting a purple ! in TEKControl

I am getting a purple ! in TEKControl

I am getting a purple ! when trying to do something in TEKControl

This is a Java error. Typically something is not set up correctly in the customer account.  A default or required field is not set, or something like that.

1. I am getting the error when going to the profile settings in the host portal.
   • Check to make sure residential is checked under admin/general admin/general site settings

If you still can't get past this error please open a support ticket by emailing:  support@tekwavesolutionssupport.zendesk.com

Be sure to include your site name.